Addressing Jeep Cherokee Repair Procedures: Consumer Perspective

Chrysler has had significant problems with the Jeep Cherokee.  Car and Driver and other publications describe significant problems with multiple complaints reported to the NHTSA.   With attempts to resolve the problem largely unsuccessful, Chrysler has now developed a strategy for addressing claims.  Here are some recommendations. Document your repair history At Chrysler’s suggestion, dealers may say complaints involve normal characteristics of the vehicle and repairs are not needed.  When a claim is brought, Chrysler may suggest the consumer had few problems because there is a limited repair history.  Bring your…

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