National Center for Dispute Resolution: Questions and Answers

Are the Arbitrators Impartial   The arbitrators are selected by the manufacturer.  Some believe that if they found for the consumer on anything more than an occasional basis, their appointments would be eliminated.  From our experience, sometimes strong cases with serious problems have been rejected. Is the process complicated   No, the process is relatively straight-forward and a hearing is scheduled. 3.  Can I produce evidence at the hearing.  Yes, the arbitrator will allow  the consumer to provide evidence, documents and testimony. 4.  I have located some material indicating there is a common…

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The lemon law is an administrative proceeding which allows a purchaser of a defective vehicle to receive a refund or new vehicle. Under the New Jersey lemon law, the purchaser must prove the following: The same problem has been repaired three or more times, the existence of the problem affects the use, value, or safety of the vehicle, the problem persists after the manufacturer’s last chance repair. and te problem meets the lemon law mileage criteria. Even if these criteria are not met, the consumer may file a claim for…

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