National Center for Dispute Resolution: Questions and Answers

Are the Arbitrators Impartial   The arbitrators are selected by the manufacturer.  Some believe that if they found for the consumer on anything more than an occasional basis, their appointments would be eliminated.  From our experience, sometimes strong cases with serious problems have been rejected. Is the process complicated   No, the process is relatively straight-forward and a hearing is scheduled. 3.  Can I produce evidence at the hearing.  Yes, the arbitrator will allow  the consumer to provide evidence, documents and testimony. 4.  I have located some material indicating there is a common…

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